Hello, and I'm back again with my third episode of "Highlights of my working days".
Customers
The helpdesk team, along with me handle quite a number of customers a day. And if I'm to do a log on them, you'll realize there's a pattern in them. Some are so polite that we felt obliged to start on their cases right away and some are hell demanding. Some are IT idiots and some seem knowledgable but doesn't question. And sometimes, IT idiots pretend to be knowledgable and that's when it gets irritating.
There's a customer who frequents the helpdesk because she's the one who handles the new or problematic computers in her department. She've never failed to head over to my department with a loud entrance and by now, I'm like a fortune teller; I know she's coming even if she's a thousand nautical miles away. From what my colleague and I've see, she flirts to get the easy way.
Anyway, she's the one who gave us the prehistorical CPU and notebook bible. I didn't know what's her problem but she just doesn't seem to trust us (when we did almost all her PCs for her), perhaps because we're IA students (I heard some of them left behind a bad impression). So when that bible was pronounced dead, we (colleague and I) were supposed inform her by ourselves. Earlier on, we did consult the master surgeon, our supervisor and after diagnosis, "Try revive it. If cannot, call and send back," he said. So, we did as told but she requested demanded pressed that our supervisor should personally notify her of the status through email. One acronym for that; LPPL..
After that prehistorical CPU was fixed, my colleague called her up.
Colleague: "Hello, I'm calling from IT helpdesk. I'm looking for xx xxxx."
Woman: "I am."
Colleague: "Your PC is ready for collection."
Woman: "Ohhhh... okay already ah? *short pause* is it dusty? Later dirty my cloth..."
Colleague with his killer line: "Oh, we wiped it clean already."
Woman: "I see. Is it heavy?" (come on, you should know)
Colleague with his killer line again: "Not really, but don't worry. Got trolley."
Woman: "Huh, I want to just drop by after high tea leh" (She probably thought a trolley with her will make her look weird in the canteen.)
Colleague with his final killer line: "Your BU got guys hor? Go high tea together then later you all come over to collect?"
Woman: "Okay, bye."
Sorry lady, that doesn't work on our department. We are dull at hints (:
New Suana at work
My boss had modified a room near the pantry to become a suana for the department to lehpak during our breaks! Amazing huh? How many of you guys actually have a suana to belongs only to your department? (I'm NOT addressing those who work at suana palours.) I thought only T.T Durai was capable of doing that judging from his corrupt *take a deep breath* golden-tap-head-plus-golden-toilet-butt-rest-package issue. This suana is unisex but it doesn't really matter because the entire helpdesk almost practices monkhood, DURING WORK ONLY. There are only 2 ladies in the department anyway.
This is roughly how our new suana looks like...
Our boss isn't corrupt. We got greeted by a free suana last Thursday morning when the air-conditioner knocked on heaven's door the previous night. The servers overheated.
We didn't know it at the beginning, but only realized that when the network resources and emails went as slow as snail mail.
When I swung open the door of the server room, a whiff of warm air brushed my face. It was about 35 degrees celcius in the room with 5 racks of servers running. They sounded like some plasma rifle charging up and humming loudly, what you always see in Hollywood sci-fic dramas.
"Open the windows and fan out the hot air!"
That was what one of my supervisors said. It didn't seem that logical, for she was doing it with a pathetic sheet of A4-sized paper but everyone did as told without questioning. Colleague and I grabbed some sturdy cardboards for fanning but everyone's effort didn't seem to save the situation. Some network systems failed and calls flooded in like a tsunami hitting the shores. Although it was a disaster, colleagues and I made the best out of it (after all, we are only IA students) by thinking of funny lines to tell users if they call.
"Hi, our engineers are busy fanning the routers and can't attend to you at the moment. Please call again later."
"Hello, IT helpdesk. Hello? Hello? Yo? Can you hear me? I can't hear you."
*Just freaking pull out the damn line* There's a server problem anyway right?
Meanwhile, Derrick and I went went to look for electrical fans. We managed to get 2, one standing one and another power fan. I tried a small office next door and it pissed me off. It was this lady who sat closest to the door, have 897098 piercings on her nose, tried very hard to sound like a caucasian, tried even harder to appear like Megan Fox but was simply another Paris Hilton.
"Hello, excuse me. May I borrow the fan if you have one?"
Hilton raised her eyebrows, as if she was drawing an imaginary question mark above her head.
"The air-con in our server room broke down and we need a fan to cool it."
"We are tenants here and are not part of ST electronics."
"Woahkay?"
I didn't bother to make myself any clearer and left. It was as good as:
Harry: Hey Dick, what's the time now?
Dick: America.
Simply not making sense.
Anyway, the 2 fans did help and in the afternoon, a portable air-con unit was delivered to the server for temporal use before the faulty one was being repaired or replaced.
Yawn,
out.